Hi Johnny and Everyone at Compact Car Service!

I had an oil change and inspection last Monday and it was recommended that I get my tires rotated and an alignment which I had a service contract for at Tire Kingdom. So, after I left you I went there to have that done. After starting my car at least 5 times that morning, they drove it into their bay and "suddenly" my battery died and they had to push it out of one bay and into another for the alignment. I was very suspicious because the guy threw his hands up and said, "Hey, it's totally dead, no juice at all." I was shocked since I had had no problems starting the van all morning and I hadn't heard that you did either. I didn't see any logical reason why it would suddenly die. He said I wouldn't be able to drive home. So, of course I bought a new battery and they installed it.

Afterwards, I called you guys to see if anyone would remember my battery because I really thought that I had already had a new one installed at some point in the last few years and wasn't sure that they had given me the original back. You took time to look at it and tell me that at least it was an original Honda battery so it very likely could be mine. You also said that probably when they did the alignment, they left the key on awhile and it drained the battery but that it could have been jump-started.

Well, I keep good records and could find no indication that my battery had ever been changed before so I wanted to let you know that I think that my battery was weak as you said and that most likely it died while they were working on it and doing what they needed to do. I do not want to make a company look bad if they didn't really do anything wrong. The man at Tire Kingdom was less than helpful to me in giving me my options. He said there was only two and that was to buy a new battery from them or be stuck there, and his behavior was as if he was being less than honest with me which is what made me suspicious. I'm sure he knew that they had drained the battery, but of course now we know it was a weak battery.

Anyway, I wanted you to know that what I brought to you was the original battery which was going to need to be changed soon anyway so at least it is done.

Thank-you so much for taking the time to check it for me and for tightening the cables on the new one. I haven't been a customer for very long but I have been very happy there, and I am impressed every time I sit in the waiting room listening to the way you all solve problems with people in an honest, helpful and respectful manner. I've lived in Charlotte for 16 years and have not found an auto repair shop that treats customers the way you do and gives people their options right up front. I used to dread getting things done to my car kind of like I dread going to the dentist, but now I feel good about it and know that I am safe there and I feel like you are going to do what's necessary to properly service the car and not try to sell me 6 more things. I will probably keep buying Hondas as long as you're around because the service there is so wonderful!

Thanks again and keep up the GREAT work!!

There is an unfortunate (yet all-too-true) adage in business that if you satisfy someone, they'll likely keep it to themselves...but if you upset them, they'll shout it out from the rooftops.

I want to buck that trend. I aim to acknowledge great service, and always give credit where it's due.

While going the extra mile to take care of me yesterday, Robin had given me an education regarding your lengthy history in Charlotte. There's much to be said for a company that has both happy customers and happy employees. That's who I want to do business with!

You and your people have consistently provided me such fair, honest and superlative treatment - I will actually limit future automobile purchases to Honda products, just so I can deal exclusively with Compact Car Service, Inc. for my maintenance and repair needs.

Y'all kick more ass than a cross-eyed Rockette. Seriously.

Thanks for everything!

Hoping not to see you again too soon (nothing personal),